Our approach to customer care is holistic and runs through all areas of our business
The outsourcing business model is often one that focusses on process rather than personal service. This is not the way we want to work, so have built our service from the bottom-up, around the needs of our clients. As a payroll provider, you expect us to be able to deliver compliant, accurate payrolls, that’s a given, but what else is important to you?
Our client care programme covers all areas of our service delivery and includes –
A dedicated set up team
Our on-boarding team are responsible for setting up new client payrolls, whether that is from an in-house team or moving from another provider. They will work closely with you, supporting you step-by-step to ensure a smooth transfer.
Liaising with your current provider
If you are already oustsourcing, we can liaise directly with your current provider on your behalf, which can take away lot of the hassle from you, especially if payroll is not your area of expertise!
Named processing contacts
Once the payroll is set up and running smoothly it will be handed over to your ongoing payroll processing team. You will be given named contacts and also a team that provides cover and support. Your contact will take time to get to know your payroll and your organisations and will act as an extension to your in-house team.
Customer Service Reviews
Our Customer Services team are independent from our processing teams and they will be in regular contact to find out how everything is going.
Client Updates
We will keep you updated on the latest news and changes from Dataplan and the wider sector. Although we handle compliance for you, it is still important that you are aware of changes that may impact on your organisation, such as workplace pension contributions or national minimum wage rates.
